Frequently Asked Questions
Everything you need to know about buying and selling luxury home furnishings at Upscale Consignment.
How do you ensure the quality and authenticity of your furniture?
Every item undergoes a rigorous multi-point inspection by our curation team. We verify structural integrity, material quality, and brand authenticity to ensure every piece meets our 'Upscale' standard before it is listed.
What are your shipping and delivery options for oversized items?
We offer professional white-glove delivery for local orders and coordinate with specialized furniture freight carriers for nationwide shipping. Rates are calculated at checkout based on the item dimensions and your location.
Can I see an item in person before purchasing?
Yes, our showroom is open to the public during business hours. We highly recommend visiting to experience the quality firsthand, though most of our inventory sells quickly online.
What is your return policy for consigned goods?
Due to the unique nature of consignment, all sales are final. We provide detailed high-resolution photos and descriptions for every item. If an item arrives damaged during transit, please contact our support team within 24 hours.
How do I consign my own high-end furniture with you?
You can start by submitting photos and descriptions through our online portal. If your items are a good fit for our inventory, we will provide an estimated valuation and arrange for pick-up or drop-off.
Do you offer assembly services for delivered furniture?
Our White-Glove delivery service includes professional assembly and room-of-choice placement. For standard freight shipping, assembly is the responsibility of the buyer unless otherwise specified.